1Can I buy radios from you on-line?
No. From our experience, each customer’s requirements and operations are very individual which we insist on discussing with you at length, such that we can advise on the most suitable solution and equipment before any new sale, rental or hire takes place.
2Do you give equipment and system demonstrations?
Yes. We have a dedicated radio systems demonstration room at our premises, and we can also take equipment to our customers for on-site trials and evaluations, all free of charge.
3Do you employ dedicated sales personnel?
No. All advice given will be from our fully trained and experienced engineers.
4Can I buy radios cheaper elsewhere?
Undoubtedly! There will always be companies claiming to be the ‘cheapest’, but that’s not and will never be our goal. We only supply high quality equipment backed up with un-rivalled professional service. Our high reputation has been built on long term customer satisfaction and retention, and not on short term profit.
5What payment methods do you accept?
Credit and Debit Cards, BACS, Standing Order, Cheque or Cash.
6Do I need a radio license?
All professional grade radios (analogue and digital) require an Ofcom licence. Please read the ‘Licensing’ page in the ‘Products’ section for more information.
7Do you sell second hand equipment?
We do when equipment is available. Please contact us with your requirements and we can confirm availability at the time.
8Do you sell License Free radios?
We do, but only the rugged high quality models – please refer to the ‘License Free’ pages in our ‘Products’ section.
9Do you do Trade In deals?
We do; please call us to discuss the options.

1Can you install mobile radios into any type of vehicle?
Yes; from forklift trucks to quarry excavation vehicles any mobile installation can be arranged.
2Can I hire radios while my equipment is being repaired/serviced?
Yes; please contact us for a quotation.
3Can you provide maintenance contracts on radio equipment?
Yes; Maintenance contracts are available to cover most equipment types and complete systems. Please contact us for more information.
4What is the average repair turn around time?
Equipment is usually looked at within 24hrs of book in, contract and maintenance customers have a higher priority. If you need quick turnaround ensure this is communicated to the engineers.
5What payment methods do you accept?
Credit and Debit Cards, BACS, Standing Order, Cheque or Cash.

1How do I apply for a credit account?
Please tell or send us your email address and we will send you a credit application form for completion and return. The documentation will be reviewed and an email response given as soon as possible.
2How do you send invoices?
Invoices can either be sent to your chosen email address, given by hand when equipment is collected, or posted out if requested.
3What payment methods do you accept?
Credit and Debit Cards, BACS, Standing Order, Cheque or Cash.
4How do I obtain a copy of my invoice or raise a query?
In the event that you should require a copy invoice or have a query please email us and we will endeavour to respond within 48 hours. Alternatively, if you wish to contact us personally to discuss any issues with your account please do not hesitate to do so.
5How do I submit my remittance advice notes?
Remittance advice notices and all your account queries can be sent via email to accounts payable, refer email address below.
6How do I pay my account?
Our preferred method of payment is by BACS, or by Standing Order for re-occurring invoices. Bank details will be sent to you on account set-up and are also shown in the header of our invoice and credit notes.
7What if I don’t have a credit account with you?
No problem, we can take a card payment over the telephone and despatch your goods and/or services within the agreed time scale.

1Can I order hire equipment directly from this website?
If you are an existing customer and have credit facilities, send us an email with your requirements and we will confirm the order. - For new customers we need to confirm a few details beforehand; send us an email with your requirements and we will follow it up.
2Do I need a license to hire radios?
No. We hold a radio hire license which allows us to hire equipment to any part of the U.K. for periods up to 1 year.
3I urgently need to hire radios - how quickly can I have them?
We have a large stock of hire radios at all times. If you have an account with us, the equipment will generally be immediately available for collection by you or delivery by us, subject to any specific programming requirements. - Non-account customers would be asked to confirm payment method prior to the hire commencing.
4What payment methods do you accept?
Credit and Debit Cards, BACS, Standing Order, Cheque or Cash.
5Can you deliver & collect?
Yes. Our service vans regularly deliver & collect equipment to and from our customers throughout the North East of England. We use a next-day courier for deliveries to our customers throughout the U.K.
6In the unlikely event of a radio failure, what do I do?
Motorola radio equipment is very reliable. Radio failure is rare but it can happen. A replacement will be sent immediately as soon as we have been informed.
7Can I hire radios on my own frequencies?
Yes, and at no additional cost provided we have your frequency and programming details.
8Can I use your hire radios in another country?
No. Our short term hire licence is for radio use in the UK only.

1What is the difference between analogue and digital radios?
The radio frequencies are the same; the voice is no longer analogue but now a string of coded zero and ones. As a result this is the same language as computers and as such interfacing digital radios to computers and digital services is a lot cheaper and simpler.
2Do digital radios out-perform analogue radios on operational range?
Digital radios give the impression of increased range due to the lack of noise in fringe coverage areas. Better perceived radio range have been experienced from users but digital radio should never be used to overcome a traditional radio range problem.
3Can you provide technical assistance?
One of our main objectives is to provide our customers with full technical support at every opportunity all the time, we all are all engineers.
4I need something a little different, can you help?
One of our strengths is bespoke design and fabrication, give us a call and we`ll have chat about your ideas.
5Can we supply spare parts?
Yes; to a point. Let us know what you are looking for and if we can help we will.
6How far can radios go and still talk to each other?
Rule of thumb is using line of sight principles but in the real world it can be very different. We will not quote distances as this is incorrect unless you are operating in an open field. We can extend radio range using repeaters and rebroadcast units but real world radio range testing is the only way anyone can guarantee radio range – no short cuts.
7How long will a radio last between charges?
This is variable upon duty ratios, based upon 90% standby, 5% transmit and 5% receive most radio battery units should last at least 8 hours, some models last up to 12/15 hours.

Get in touch with NERCL today
contact@nercl.co.uk
0191 262 1221


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